SUPPORT
Support
Help with ROONIQ measurement and inspection applications.
Contact us
Email: contact@rooniq.com
Phone: +49 2206 863401
Hours: Monday to Friday, 09:00–17:00 CET
We usually reply within one to two business days.
ROONIQ GmbH, Mackenbach 16a, 53797 Lohmar, Germany
Pilot and evaluation users
If you are running a Proof of Concept with us, your builds are distributed through Apple TestFlight.
- Install TestFlight from the App Store on your iPhone or iPad.
- Open the invitation link we sent to your work email address.
- Accept the invitation and install ROONIQ from TestFlight.
- TestFlight will notify you when a new build is available.
If your invitation has expired or you need it resent to a different address, email contact@rooniq.com with the device owner name and the email address to use.
Common questions
Which devices are supported?
ROONIQ requires a device with a LiDAR depth sensor — that means iPhone Pro and iPad Pro models. Standard iPhone and iPad models are not supported, because measurement depends on the depth sensor.
Why does the app need camera access?
Measurement is performed by analysing the camera feed together with the depth sensor. Without camera access the app cannot measure.
How accurate is a measurement?
Accuracy varies with capture conditions. Lighting, distance, surface finish and object shape all affect the result, and under favourable conditions accuracy can reach 1 mm. Irregular, reflective and transparent objects measure less precisely.
Can ROONIQ be used for billing or legal-for-trade purposes?
Not currently. ROONIQ is not certified for legal-for-trade use, so measurements should not form the basis of regulated billing or custody transfer. They are intended for operational, documentation and internal verification purposes.
What happens to the images the app captures?
Captured images and depth data are transmitted to our cloud infrastructure, hosted on Google Cloud with servers in Belgium (EU), processed there, and stored for 90 days before automatic deletion. They are not shared with any third party. See our Privacy Policy.
Can I use ROONIQ without images leaving the device?
No. Measurement is performed in the cloud, so captures must be uploaded in order to return a result. An offline mode is not currently available.
How do I report a problem?
Email contact@rooniq.com with your device model, iOS version, app version, and a description of what you expected versus what happened. If the issue is a measurement result, tell us the object type and approximate true dimensions.
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